Shipping policy
We keep ordering and delivery as simple as possible. If you still have a question, our customer service team is happy to help.
How to order
On the product page, choose your size, colour and any other options and add the product to your cart. Then go to checkout, enter your address details and check them carefully. Shipping is free. Choose your payment method and complete your order. All payments on betermode.co are secured with SSL encryption.
Payment methods
In every country you can pay by card (Visa, Mastercard, American Express), Apple Pay, Google Pay and Shop Pay. In addition, depending on your country:
- Netherlands: iDEAL | Wero
- Belgium: Bancontact
- Austria: eps-Überweisung
At checkout you will see which methods are available for your country.
Delivery within 4-12 business days
We ship your order as quickly as possible. On average your order arrives within 4-12 business days. As soon as your parcel is on its way, you receive an email with a link to track the delivery. Occasionally a delivery is delayed. If your order arrives later than expected, let us know through the Help Center and we will find a solution together.
Free and insured shipping
Every parcel is shipped free of charge and insured, with a tracking number. You pay no shipping costs and there are no hidden costs.
Returns
After receiving your order you have 14 days to change your mind. If you are not completely satisfied, you can send the product back without giving a reason, as long as it is in new condition. You can read more in our return policy. Prefer personal help? Feel free to contact us through the Help Center.
Parcel refused or not collected
If a parcel is refused or not collected from the post office or pick-up point, it is automatically returned. Because we have still paid the shipping costs, we deduct €15 from the amount we refund to you.